Accessibility Statement

Accessibility Statement

Last updated: September 3, 2026

Our commitment

MyJalys LLC is committed to making myjalys.com accessible to everyone, including people with disabilities. We want every customer to be able to browse, understand, and order from our store independently.

What we are doing

We are working to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, the internationally recognized standard for web accessibility. Our ongoing efforts include:

  • Providing descriptive alternative text for product images
  • Maintaining sufficient color contrast between text and backgrounds
  • Ensuring the site can be navigated using a keyboard alone
  • Using clear headings, labels, and link text
  • Making forms and checkout usable with assistive technology
  • Reviewing accessibility as part of any site update or redesign

Where we know we fall short

We are a small, independently operated business, and accessibility is an ongoing process rather than a finished project. Some content on our site, including certain third-party features and content supplied by our vendors, may not yet fully meet WCAG 2.1 Level AA. We are actively working to identify and fix these areas.

Third-party content

Parts of our store rely on third-party technology, including our e-commerce platform, payment processing, and installed apps. We do not control the accessibility of all third-party content, but we consider accessibility when choosing the tools we use.

We want to hear from you

If you have trouble using any part of our website, or if you encounter a barrier, please tell us. We will work with you directly to get you what you need.

Email: support@myjalys.com
Mail: MyJalys LLC, 1010 Hoyt Avenue, Ridgefield, NJ 07657, United States

When you contact us, it helps if you can tell us the page or product you were trying to use, what you were trying to do, the browser, device, and any assistive technology you were using, and what went wrong.

We aim to respond to accessibility reports within 3 business days. If something on our site is blocking you from placing an order, email us and we will take your order and process it for you personally. No one should be unable to buy from us because of a website problem on our end.

Formal complaints

If you are not satisfied with our response, please contact us again at support@myjalys.com and ask for your concern to be escalated. We take these reports seriously and we would rather fix the problem than argue about it.