Shipping policy

Shipping Policy

Last updated: September 3, 2026

At MyJalys, we are committed to delivering your snacks quickly, safely, and affordably. Here is exactly what to expect.

Order processing

  • Orders are processed within 1 to 2 business days, excluding weekends and holidays
  • Orders placed after 12:00 PM Eastern Time are processed the following business day
  • Once your order ships, you will receive a confirmation email with tracking information
  • During peak periods such as holidays and major sales, processing may take longer. We will let you know if it does

If we cannot ship your order within the timeframe above, we will email you, give you a revised date, and offer you the option to cancel for a full refund.

Delivery times

After your order ships, delivery typically takes 4 business days using UPS, USPS, and FedEx.

All delivery times are estimates and are not guaranteed. We are not responsible for delays caused by carriers, weather, or other events outside our control.

Where we ship

We currently ship within the United States only, including Alaska, Hawaii, and Puerto Rico. Delivery to Alaska, Hawaii, and Puerto Rico may take longer and may cost more.

We do not currently ship internationally. We do not ship to APO, FPO, or DPO addresses at this time.

Shipping costs

Shipping is calculated at checkout based on your order weight and destination. Your exact shipping cost is shown before you pay.

Orders over $149 ship free within the continental United States.

Hot weather and chocolate

Chocolate melts in transit. We plan around it.

From June 1 through August 31, every order containing chocolate ships with a free ice pack. You do not need to request it and you are not charged for it.

Please understand:

  • Ice packs slow melting. They do not prevent it in extreme heat or on longer routes
  • Please bring your package inside promptly on hot days. We cannot control how long a package sits outside after delivery
  • Chocolate that has softened, changed shape, or developed a pale white bloom on the surface is safe to eat and is not considered damaged. This is normal and is not eligible for a refund when an ice pack was included
  • If chocolate arrives genuinely ruined, melted through the packaging, or leaking, email support@myjalys.com with a photo within 7 days of delivery and we will make it right
  • Outside June 1 through August 31, ice packs are not included and we are not responsible for weather related melting

If you are ordering chocolate to a very hot climate in summer, we recommend choosing the fastest shipping option available at checkout.

Tracking your order

You will receive a tracking number by email as soon as your order ships. Please allow up to 24 hours for tracking to begin updating after you receive it.

Your shipping address is your responsibility

Please double check your shipping address before you place your order.

  • If an order is shipped to an address you entered incorrectly, we are not responsible for the lost package and we cannot refund it
  • Need to correct an address? Email support@myjalys.com immediately. If your order has not shipped yet, we will fix it at no charge
  • If a package is returned to us as undeliverable, we will refund your order total minus original shipping. Food returned to us is destroyed for safety reasons and cannot be restocked
  • If you want an undeliverable order reshipped, you are responsible for the new shipping cost

Refusing a delivery

If you want to cancel an order that has already shipped, you may refuse the package at the door and it will be returned to us. Once we receive it, we will refund your order total. Original shipping charges are not refunded.

Important: most of our deliveries are left at the door without a signature, which means there is often no opportunity to refuse them. Once a food order has been delivered, whether handed to you or left at your door, it cannot be returned or refunded except in the situations described in our Return and Refund Policy. If you need to cancel, email support@myjalys.com before your delivery date.

Lost, stolen, and damaged packages

Once we hand your package to the carrier, title and risk of loss pass to you. We are not responsible for carrier misdelivery or for theft after delivery.

If your tracking says delivered but you did not receive it:

  1. Check around your property and with your household and neighbors
  2. Wait 48 hours. Carriers sometimes scan packages as delivered a day early
  3. File a claim with the carrier
  4. Email support@myjalys.com with your order number

As a one time courtesy per customer, we will replace or refund a confirmed lost or stolen order under $150. Beyond that, we will help you file a carrier claim but cannot cover the loss.

If your package is lost in transit and never marked delivered, we will replace it at no cost to you.

If your order arrives damaged, email support@myjalys.com within 7 days of delivery with your order number and a photo of the item and packaging. We will replace it or refund you. Do not ship food back to us.

Questions

Email support@myjalys.com. It is the only address we use for customer matters, and we answer every message.

MyJalys LLC
1010 Hoyt Avenue, Ridgefield, NJ 07657, United States