Cancellation policy

Purchase Options Cancellation Policy

Last updated: September 3, 2026

Some items in our store are offered as a subscription. This policy explains how subscriptions work, how to change them, and how to cancel.

What we currently offer

MyJalys currently offers subscriptions on select bundle products.

We do not currently offer pre-orders or try before you buy. If we add either in the future, this policy will be updated before they go live.

How MyJalys subscriptions work

Subscriptions are available on select bundles, including the Protein Power Pack, Sugar Roulette, and Snack Gamble.

When you choose "Subscribe and Save" at checkout instead of a one time purchase:

  • You save 10% off the regular price on every shipment, for as long as your subscription is active
  • You are billed once every month, starting on the day you place your first order
  • Your payment method is stored securely by our payment processor and charged automatically on each billing date
  • A new order is created and shipped after each successful charge
  • There is no minimum commitment and no cancellation fee. You can cancel at any time
  • We will email you approximately 3 days before each charge so you always have time to skip, change, or cancel

Bundle contents may vary. Sugar Roulette and Snack Gamble are surprise bundles. The specific snacks inside change from shipment to shipment based on what we have in stock. That variety is the point of these bundles. The value and item count stay consistent, but the exact products will not be identical every month. If you have a food allergy, please read our Allergen and Food Safety Notice before subscribing to a surprise bundle.

Managing your subscription

You can manage everything yourself, online, at any time. Every order confirmation email includes a link to your subscription management page. From there you can:

  • Skip an upcoming shipment
  • Pause your subscription and restart it later
  • Change your delivery frequency
  • Update your shipping address or payment method
  • Cancel your subscription immediately

Changes take effect on your next billing date. To be safe, make changes at least 2 days before your next billing date.

If you cannot find the link or the page will not load, email support@myjalys.com and we will make the change for you the same day.

Canceling a subscription

You can cancel at any time, online, for any reason, with no fee. Use the management link in any order email, or email support@myjalys.com.

Cancel before your next billing date and you will not be charged again. Cancellation takes effect immediately. Any order that has already shipped is still yours to keep.

If you were charged and want to cancel that order, email support@myjalys.com right away:

  • If it has not shipped yet, we will cancel it and refund you in full
  • If it has shipped but is still in transit, we will try to stop it. You may also refuse the package at the door for a refund of the order total, less original shipping
  • Once a food order has been delivered, it cannot be returned or refunded, except in the situations described below

Refunds on subscription orders

Before shipment: Full refund. Email us and we will cancel the order and refund the charge.

After delivery: Because we sell food, we cannot accept returns once an order reaches you. This is a food safety rule and it is explained in full in our Return and Refund Policy.

However, if your order arrives damaged, incorrect, incomplete, or with items expired on arrival, email support@myjalys.com within 7 days of delivery with your order number and a photo. We will replace the items or refund you. You do not need to send anything back.

Forgot to cancel? If you were charged for a shipment you did not want and you contact us within 3 days, we will work with you to make it right. Please reach out before disputing the charge with your bank. We can almost always resolve it faster and more fully than a bank dispute can.

Failed payments

If a scheduled payment fails, we will automatically retry the charge. If payment still cannot be collected after our retry attempts, your subscription will be paused and we will email you so you can update your payment method. We will never ship an order before payment clears, and a paused subscription is never charged a fee.

Changes to prices or products

We may change subscription pricing or discontinue a subscription product.

  • If the price of your subscription changes, we will email you at least 30 days before the change takes effect, so you can cancel or adjust first
  • If a product you subscribe to is discontinued, we will notify you and cancel that subscription without charging you again

Our right to cancel

We may cancel or decline a subscription if payment cannot be collected, if a product becomes unavailable, if we cannot ship to your address, or if an order is flagged as high risk by our payment processor's automated fraud screening (see Section 3B of our Terms of Service).

If we cancel your subscription, you will not be charged again, and we will refund any charge for an order we do not ship.

Questions

Email support@myjalys.com. It is the only address we use for customer matters, and we answer every message.

MyJalys LLC
1010 Hoyt Avenue, Ridgefield, NJ 07657, United States